Remove a specific obstacle in the way customers or colleagues get work done. Compare an existing platform, a system connection and a custom build before committing to development.
Every time someone copies an order, a booking or a customer’s details from one system into another, it costs time and invites a mistake. Do it a hundred times a week and the mistakes become deliveries to the wrong address and invoices nobody can match.
A connection between systems removes the retyping. A portal can remove the phone call that started it.
Three people copy the order. The third copy says Flat 8.
Delivery spreadsheetRow typed in
Flat 3, 18 Ashley RoadJMJoAccountsInvoice typed in
Flat 3, 18 Ashley RoadPKPriyaDriver’s run sheetDrop typed in
Flat 8, 18 Ashley RoadDHDaveThe customer enters it once. Every system gets the same address.
Delivery spreadsheetRow added
Flat 3, 18 Ashley RoadAccountsInvoice INV-2291 raised
Flat 3, 18 Ashley RoadDriver’s run sheetDrop 1, Thursday 8 to 10am
Flat 3, 18 Ashley RoadCustom development brings responsibilities as well as possibilities. Before recommending it, we check whether an existing platform, a configuration change or a connection between systems could solve the problem. We map the task and compare the options with your team, including the experience users need and the support required afterwards. Where a custom application is justified, everyone should understand why it earns that investment and what it’ll need to do.
A customer submitting a requirement and a colleague reviewing it have different jobs. They may need different information, permissions and ways to correct a mistake. We work through those tasks and exceptions before designing the interface, and use prototypes so the people involved can examine the important journeys while changes are still easy. The finished tool should help them get the work done without needing to understand every system behind it.
For installers and merchants
Order status, delivery dates, documents and warranty registration without a phone call.
For architects and specifiers
Datasheets, drawings and certificates by product, always the current version.
For your surveyors and estimators
Measurements taken on site go straight into the quotation, not onto paper first.
For homeowners and site customers
Bookings, invoices and what happens next, in one place.
A connection between systems needs a precise purpose. We establish which information should pass, when it should move and what your team will do if a transfer fails. That needs a review of the available interfaces, permissions and data before the scope is agreed. The customer’s action and the internal handover belong in the same discussion. Towens’ booking journey and CRM integration show why useful online activity also needs a useful destination inside the business.
Towens booking and CRM integrationBefore development begins, agree how your team will decide that the application works. Test the tasks people need to complete, their access and the exceptions, including what happens when a system connection fails. The handover also needs to settle ownership, documentation and support. Your team should know what it can change, where to get help and how further work will be agreed.
If your question isn’t here, call 01934 808132 or email [email protected].
Only when a supported product, a configuration change or a connection can’t do the job. We compare those options with you first, including what each costs to run and support, so a custom build has to earn its place.
It depends on what each system lets other software read and write. We review the available interfaces, permissions and data quality before agreeing the scope, so you know what’s possible before any development starts.
That’s agreed before the build: how a failure is spotted, who’s told and what your team does in the meantime. A connection with no plan for failure just moves the problem somewhere harder to see.
Ownership, documentation and access are settled in the proposal and the handover, so your team knows what it controls and what it can change.
Yes, and it’s often the right way to begin. A single connection or a prototype of one journey shows whether the bigger idea is worth building.
Find out where your website loses the people it should be winning.
Tell us what you need and where it’s stuck. We’ll come back to you within one working day with the right person for the job.
A specialist replies within one working day. You’ll hear from someone who knows construction, building products and home improvement.
Describe the task you want to make easier and the systems you already use. We’ll help establish whether a connection or a custom build is needed.
01934 808132[email protected]