When the website needs attention, your team should know whom to contact and what’s covered. Agree the maintenance, access, issue handling and planned development your business needs after launch.
A website is never finished. Plugins need updating, a form breaks after an update, a new range needs pages and prices change. Good support means you know who deals with each of those, how it’s raised and whether it’s included.
A booking fault, an outdated product page and a requested design change need different attention. Your agreement should make the route for each clear, and separate routine maintenance from planned development so the invoice never surprises you.
Included in the agreement
Raised, prioritised and resolved
Scoped and approved separately
An existing website can carry years of decisions about plugins, licences, hosting and custom changes, and the people inheriting it may have little documentation. We review the platform, relevant code, access and dependencies before agreeing support, so we can explain what needs attention and what a useful handover requires. Your business should know which parts it controls, who maintains them and whether remedial work is needed at the start.
Platform and versionNeeds attention
Two major versions behind. Updating needs a test copy first.
Plugins and licencesNeeds attention
Three plugins unsupported. One licence held on a former employee’s email.
Hosting and backupsSound
Daily backups in place. Restore not yet tested.
Domain and accountsUnknown
Nobody in the business has the domain login.
Custom codeUnknown
A quotation calculator with no documentation.
Forms and integrationsSound
Enquiries reaching the CRM. Spam filtering working.
It needs to identify the systems covered, updates and backups, and who keeps you informed. Response and availability arrangements are agreed around the work the site supports, so a site that takes bookings isn’t treated like a brochure.
Hosting, licences, updates, access and backups.
How issues are raised, prioritised and handled.
What’s included, what’s scoped separately and who approves it.
Documentation, ownership and a practical exit or handover.
The business may introduce a range, go after a new audience or keep hearing the same customer questions. Those changes create useful website work alongside routine upkeep. We plan content, design and development improvements around the priorities, drawing on search and conversion evidence where it helps. The scope keeps maintenance and planned development apart, so your team understands what’s included and can make an informed choice about further investment.
If your question isn’t here, call 01934 808132 or email [email protected].
Yes. We review it first, including the platform, plugins, hosting, access and any custom code, and tell you plainly what needs attention before we agree support.
That’s agreed with you: typically updates, backups, security, issue handling and an agreed amount of content or development time. The agreement separates routine maintenance from new work, so you know which is which.
Response arrangements are set in the agreement around what the site does for your business. A broken booking form on a site that takes orders needs a different response from a typo on a brochure page.
Yes. We agree which changes your team makes, give them the access and guidance they need, and pick up anything that needs development.
Continuity is part of the agreement: documentation, ownership of the domain and accounts, and a practical handover. Your business shouldn’t be locked in by its own website.
Find out where your website loses the people it should be winning.
Tell us what you need and where it’s stuck. We’ll come back to you within one working day with the right person for the job.
A specialist replies within one working day. You’ll hear from someone who knows construction, building products and home improvement.
Share your website and the help you need. We’ll review what’s involved before recommending a support arrangement.
01934 808132[email protected]